Refunds & Delivery

Returns Policy

If you change your mind or unhappy with the product, we can issue you a refund if the product is returned within 14 days from the product delivery on Full Packs* only and not Part Packs*. Please ensure the product is returned in its original packaging, unused and in a saleable condition. You will receive a refund only on Product and not on the Delivery Costs* (usually from £50.00 per pallet depending on your location) incurred – for delivering the original item and collecting it back from you. Once the product has been returned, they will be inspected internally and refunds will be processed accordingly.

We charge a restocking fee of 20% on the actual product plus initial delivery and return price for delivery as it is done by a 3rd party hauliers if we have arranged it . Whilst we take every care to deliver a top quality product, there might be damages and breakages because of the nature of product in transit. We may be able to offer replacements if its more than 10% and notified on the delivery notes signed by you during the delivery or partial refunds depending on individual case.

Full Packs* - Full Packs unopened, brand new in original salable condition.

Part Packs* - Custom Packs are exclusive orders made for yourselves, exclusively custom packed, usually 5 m2, 10 m2, 15 m2 packs listed on website are all split packs - please check before ordering if you're not sure.

Delivery Costs* - delivery charges vary depending on location, please call the office for more information, thank you.

Please note we cannot be held responsible for any delays in transport, please make sure you have the product on site before commencing any projects.

All deliveries are kerbside deliveries.
Delivery will be within 3-5 working days.

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  • “We recently purchased 60m2 of Porcelain Paving from Melton Stone Supplies, the service we received was first class and we are so pleased with the creation of our new outdoor space! Thanks guys!”

    Mrs Hotham - Beverley

  • “What a bargain! After searching at local builders merchants for weeks, we came across Melton Stone Supplies. We fell in love with their Sawn Indian Sandstone paving. Great Price, Great Service.”

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  • “Extremely professional and experienced team. Melton Stone always have the products we require for our clients and deliver on time to site for our guys to crack on.”

    Darren – Yorkshire Gardens Operations Director