If you change your mind or unhappy with the product, we can issue you a refund if the product is returned within 14 days from the product delivery on Full Packs* only and not Part Packs*. Please ensure the product is returned in its original packaging, unused and in a saleable condition. You will receive a refund only on Product and not on the Delivery Costs* (usually from £50.00 per pallet depending on your location) incurred – for delivering the original item and collecting it back from you. Once the product has been returned, they will be inspected internally and refunds will be processed accordingly.
We charge a restocking fee of 20% on the actual product plus initial delivery and return price for delivery as it is done by a 3rd party hauliers if we have arranged it . Whilst we take every care to deliver a top quality product, there might be damages and breakages because of the nature of product in transit. We may be able to offer replacements if its more than 10% and notified on the delivery notes signed by you during the delivery or partial refunds depending on individual case.
Full Packs* - Full Packs unopened, brand new in original salable condition.
Part Packs* - Custom Packs are exclusive orders made for yourselves, exclusively custom packed, usually 5 m2, 10 m2, 15 m2 packs listed on website are all split packs - please check before ordering if you're not sure.
Delivery Costs* - delivery charges vary depending on location, please call the office for more information, thank you.